1. Help Center
  2. Tracking Taxable Income

I see a deposit in my bank account, but it's not showing up in the Ruby app. What should I do?

First, check to make sure your deposit isn't blocked because of an income rule.

To check your income rules:

  1. Select the User Icon from the upper right corner of the dashboard
  2. Then select "Income Rules" to see rules you've set by skipping transactions
  3. Delete any rules you want to remove.
If your deposit is still missing, send us a message for help. Please include as much information about the transaction as possible, including date, amount, and transaction name.